AutoLaundry Privacy Policy

1. Information We Collect

We may collect information directly from you, automatically through our website, and from service providers that help us operate our business.

Information You Provide to Us

We may collect the following information when you submit a form, book an appointment, request a quote, call, text, email, purchase a service, or otherwise communicate with us:

• Name

• Email address

• Phone number

• Billing address

• Service address or appointment location

• Vehicle information, such as make, model, size, condition, or service needs

• Appointment details

• Payment-related information

• Photos or descriptions you provide related to your vehicle or service request

• Messages, notes, reviews, feedback, or other information you choose to provide

Payment Information

Payments may be processed by third-party payment providers. AutoLaundry does not store full credit card numbers on its own systems. Payment processors may collect and process payment information according to their own privacy policies and security practices.

Website and Device Information

When you visit our website, we and our service providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website or ad

• Date and time of visit

• Interactions with forms, buttons, booking pages, and website content

• Approximate location based on device or IP address

• Cookies, pixels, tags, and similar tracking technologies

Communications Information

If you call, text, email, or message us, we may collect and store records of those communications, including call logs, text messages, voicemail, message content, and related metadata. Some calls or messages may be handled through third-party communication tools or answering services.

2. How We Use Information

We may use the information we collect to:

• Provide mobile detailing and related services

• Schedule, confirm, modify, or cancel appointments

• Send appointment reminders and service updates

• Process payments and invoices

• Respond to questions, quote requests, reviews, and customer service needs

• Personalize and improve our services

• Maintain customer records

• Improve our website, booking process, advertising, and customer experience

• Send promotional emails, texts, offers, or updates where permitted

• Measure advertising performance

• Create advertising audiences

• Show relevant ads to past, current, or prospective customers

• Prevent fraud, abuse, unauthorized transactions, or security issues

• Comply with legal, tax, accounting, and regulatory obligations

• Enforce our terms, policies, and agreements

3. Advertising, Analytics, and Customer Match

AutoLaundry may use advertising and analytics tools provided by companies such as Google, Meta, and other advertising platforms. These tools may use cookies, pixels, tags, hashed customer information, or similar technologies to help us measure ad performance, understand website activity, and show relevant ads.

We may share customer information, such as name, email address, phone number, booking information, transaction information, and website interaction data, with trusted third-party service providers that perform services on our behalf. These services may include advertising, analytics, audience creation, remarketing, conversion tracking, campaign measurement, and marketing optimization.

For example, we may use customer information to create or update advertising audiences, including customer list audiences, so that we can reach customers or similar audiences with relevant ads. This may include uploading customer information to advertising platforms through approved tools or interfaces. Where required, this information may be hashed or otherwise protected before or during upload.

We do not sell customer lists to unrelated third parties.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• Keep the website functioning properly

• Understand how visitors use our website

• Measure ad performance

• Track conversions, such as quote requests, booking clicks, calls, or purchases

• Improve advertising and marketing campaigns

• Retarget visitors with relevant ads

You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

You may also be able to manage ad personalization settings directly through advertising platforms such as Google, Meta, or other providers.

5. How We Share Information

We may share information with third parties in the following situations:

Service Providers

We may share information with vendors, contractors, platforms, and service providers that help us operate our business, including:

• Booking and scheduling platforms

• Payment processors

• Website hosting and website management providers

• Email and SMS communication tools

• Phone, voicemail, and answering service providers

• Customer relationship management tools

• Analytics providers

• Advertising platforms

• Marketing service providers

• Review management platforms

• Accounting, tax, legal, and business service providers

These providers may only use information as needed to perform services for us or as otherwise allowed by their own terms and applicable law.

Advertising and Measurement Partners

We may share customer and website interaction information with advertising and analytics partners to help us measure campaign performance, create customer audiences, improve ads, and show relevant advertising.

Legal and Safety Reasons

We may disclose information if we believe it is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process

• Respond to lawful requests from government authorities

• Protect the rights, property, safety, or security of AutoLaundry, our customers, employees, contractors, or others

• Detect, prevent, or address fraud, security, technical, or operational issues

• Enforce our agreements, policies, or terms

Business Transfers

If AutoLaundry is involved in a merger, acquisition, sale, financing, reorganization, transfer of assets, or similar business transaction, customer information may be transferred as part of that transaction.

6. Text Messages, Emails, and Marketing Communications

If you provide your phone number or email address, we may contact you about your appointment, quote request, service updates, payment, customer support, or related business matters.

We may also send promotional emails, text messages, offers, reminders, or marketing communications where permitted by law.

You can opt out of marketing emails by using the unsubscribe link in the email, if available. You can opt out of promotional text messages by replying STOP. Even if you opt out of marketing messages, we may still send non-promotional messages related to appointments, payments, customer service, safety, or legal matters.

Message and data rates may apply for text messages.

7. Reviews, Photos, and User Content

If you submit a review, testimonial, photo, comment, or other content, we may use it for business, marketing, or promotional purposes, including on our website, social media, advertisements, or third-party platforms.

We will not intentionally publish private payment information or sensitive personal information. If you want us to remove a review, testimonial, or photo that we control, contact us using the information below.

8. Data Retention

We keep personal information for as long as reasonably necessary to provide services, manage customer relationships, operate our business, comply with legal and tax obligations, resolve disputes, enforce agreements, and improve our marketing and operations.

The amount of time we retain information may vary depending on the type of information and the reason it was collected.

9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, payment system, email system, advertising platform, or electronic storage method is completely secure. We cannot guarantee absolute security.

10. Your Privacy Choices

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we have about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Opt out of certain targeted advertising or data sharing where legally required

• Request information about how we collect, use, and disclose personal information

To make a privacy request, contact us using the information below. We may need to verify your identity before processing certain requests.

11. Colorado Privacy Rights

If you are a Colorado resident, you may have rights under Colorado privacy laws, depending on whether those laws apply to our business and the type of information involved. These rights may include the right to access, correct, delete, or obtain a copy of certain personal data, and the right to opt out of certain targeted advertising, sale of personal data, or profiling decisions that produce legal or similarly significant effects.

AutoLaundry does not sell customer lists. However, some advertising or analytics activities may be considered “targeted advertising” or “sharing” under certain privacy laws. You may contact us to request more information or to opt out where applicable.

12. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

Our website may link to third-party websites, platforms, booking tools, payment processors, social media pages, advertising platforms, or other services. We are not responsible for the privacy practices, content, or security of those third parties. Their privacy policies apply to their own collection and use of information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or to make a privacy request, contact us.